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chit-chat the place to have a chat and meet people
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automated responses |
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(#1)
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Senior Member
Offline
Posts: 8,945
Join Date: May 2005
Location: South Side.
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automated responses -
3rd June 2005
Do those companies really think this helps them or are they just oblivious and dont see a need for customer service anymore?
ive received today: 1. 2 automated e-mail replies (however digi signed by someone) 2. was attached to my phone for 2 times for about 15 minutes as i had to push buttons and listen to get my way to a cust.service rep to get done what i wanted done 3. still got no reply from that supplier yesterday! pls share your views on this.....do they just dont give a damn, or are there only rich kids in charge which are actually not really able to manage a company front to back? |
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(#2)
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The ServerGuy
Offline
Posts: 3,685
Join Date: Nov 2004
Location: Hong Kong on the Sofa
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3rd June 2005
Automated responses can be very irritating, but some are helpful. Like the ones that say we have your message and its in our queue and it has been assigned ref no XYZ. Its better then not getting anything and then starting all over again.
Remember, be nice to other users and don't trash their threads. |
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